HPE POINTNEXT TECH CARE

By Gina Hincapie | June 15, 2021 |

Get more from your IT with an AI powered and digitally enabled service that drives your business forward.

SPEND LESS TIME KEEPING THE LIGHTS ON AND MORE TIME INNOVATING

Get out of the data center maintenance business with HPE Pointnext Tech Care, a new service that’s changing the definition of operational IT support. Go beyond problem identification and resolution, and leverage HPE to figure out better ways to do things, allowing your business to adapt more quickly and drive innovation with fewer resources.

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Redefine IT operational support with HPE Pointnext Tech Care

HPE Pointnext Tech Care is the new product support experience for HPE products. Reimagined from the ground up to support a customer-centric and digitally enabled customer experience, it represents a shift in the role of support from “Fix my hardware” to “help me get the most from my HPE product and drive my business forward.” The service is personalized to anticipate needs, and enables faster access to specialized expertise, provides more self-help features, and includes general technical guidance to drive innovation.

Digital and data-driven

Get faster outcomes at every stage with a digitally enabled customer experience that includes faster access to product-specific experts and automatic case creation – no more navigating complex escalations.

Personalized and predictive

Prevent issues before they happen with an AI-driven operations framework that predicts problems before they occur. Stay on top of performance with regular workload, performance, and opportunity alerts and modular lifecycle services.

Innovation and intelligence

Get the most out of your IT with general technical guidance, product-specific experts, and an AI-powered digital experience with self-help features including knowledge articles, videos, and forums.

ELIMINATE ISSUES THAT BLOCK TRANSFORMATION

1 in 3

Decision makers are challenged to support digital transformation because their teams are busy supporting legacy IT

28%

Of organizations have experienced data center downtime due to human error

48%

Of IT Ops leaders report IT/apps, skill shortages, and insufficient staffing levels as a top pain point

EXPERIENCE THE HPE POINTNEXT TECH CARE DIFFERENCE

General technical guidance

Engage HPE Pointnext experts beyond break fix for technical guidance on the operation and management of your product.

 

Product-specific experts

Eliminate complex escalation by connecting to an expert who specializes in the product you need help on.

AI-powered digital experience

Enables a personalized experience with multiple communication options, on demand knowledge intelligence, enhanced self-solve solutions, and actionable AI insights.

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