Lifecycle Event Services Menu

Provides patch analysis, available for HP-UX, HPE Multi-Programming Executive (MPE), Tru64 UNIX®, OpenVMS, Linux® OS, and Microsoft® Windows® for one operating system or operating environment instance. For more details on this service, refer to the data sheet

standard credits: 5

This activity extends the deliverables provided in Operating System Patch Analysis for up to 10 additional operating system instances during the same engagement. For more details on this service, refer to the data sheet.

standard credits: 5

Provides a technical assessment to identify potential security, system performance, and availability problems. Covers one HPE server. The customer will receive via email a single (one-time) system health check assessment (SHCA) report. For more details on this service, refer to the data sheet.

standard credits: 1

Provides a technical assessment to identify potential security, system performance, and availability problems. Covers one HPE server. The customer will receive a single (one-time) SHCA report including an executive summary prepared by an HPE consultant. Additionally, the customer will receive one day of onsite advisory consultation, including a review of the findings and recommendations from the SHCA report.

standard credits: 10

Provides a technical assessment to identify potential security, system performance, and availability problems. Covers one HPE server. The customer will receive via email a single (one-time) SHCA report including an executive summary prepared by an HPE consultant, plus a brief phone consultation with HPE to review the highlights.

standard credits: 5

Assesses the usage of one HPE blade enclosure and components, and related HPE blade management software, and provides recommendations for improvement.

standard credits: 40

Semi-annual bulletin prepared by your account support manager (ASM), providing version and usage advice for the HPE software, firmware, and drivers in the customer’s HPE blade hardware and management software suite.

standard credits: 10

This workshop reviews the customer’s firmware and driver update strategy, and offers best practices and configuration advice in the use of HPE Systems Insight Manager (SIM) and version control in support of that strategy.

standard credits: 10

The HPE BladeSystem Health Check (BHC) Service addresses areas essential to the successful maintenance of a bladed IT environment’s availability, performance, and supportability. The service delivers a holistic assessment of the BladeSystem infrastructure, gauging compliance with best practices and highlighting areas of potential risk. Ideally, the BHC should be repeated on a routine basis to measure progress and identify new opportunities for improvement. The service covers up to two blade enclosures. For more details on this service, refer to the data sheet.

standard credits: 20

This service covers one additional blade enclosure during the same engagement at the same location. Use this service for each additional enclosure added to the HPE BladeSystem Health Check Service customer engagement

standard credits: 5

Assessment of one 2–3 node HP-UX cluster to diagnose and identify current threats to application operation or a restart after failover. The diagnostic software will remain installed and continue to monitor changes on the cluster after the assessment is complete. For more details on this service, refer to the data sheet.

standard credits: 30

Extends the Cluster Consistency Service to add one additional HP-UX node. That activity is required as a prerequisite. For more details on this service, refer to the data sheet.

standard credits: 10

Performs erasures of a maximum of 220 hard disk drives contained in one or more selected storage arrays in a single erasure process. For more details on this service, refer to the data sheet.

standard credits: 20

Performs erasures of a maximum of 660 hard disk drives contained in one or more selected storage arrays in up to three erasure processes. For more details on this service, refer to the data sheet.

standard credits: 50

Performs erasures of a maximum of 256 hard disk drives embedded in or direct attached to up to 25 HPE or multi-vendor x86 servers with up to 48 direct attached hard disk drives per server. For more details on this service, refer to the data sheet.

standard credits: 20

Performs erasures of a maximum of 768 hard disk drives embedded in or direct attached to up to 75 HPE or multi-vendor x86 servers with up to 48 direct attached hard disk drives per server. For more details on this service, refer to the data sheet.

standard credits: 50

Proactive review of up to two HPE StoreOnce Backup systems for conformance to configuration and usage best practices. Limited performance and capacity recommendations is also provided. For more details on this service, refer to the data sheet.

standard credits: 25

Provides analysis, recommendations, and implementation of HPE 3PAR Adaptive Optimization policies, using data collected over time for one HPE 3PAR Storage system. Customer must have HPE 3PAR System Reporter and Adaptive Optimization properly licensed and operational, and provide a supported database (DB)—MS SQL, MySQL, or Oracle—for use with Adaptive Optimization. Scope limited to a single onsite visit (may be multiple remote follow-ups) and implementation of up to three policies during a single service engagement spanning up to one month.

standard credits: 20

Provides an assessment of the overall health and supportability of one HPE 3PAR system. The customer must be using HPE 3PAR Service Tools for remote monitoring. For more details on this service, refer to the data sheet.

standard credits: 10

This service provides analysis, planning, and implementation to balance I/O across a single HPE 3PAR array. May include moving data and physically moving drives and drive enclosures within or between arrays. Multiple quantities of this service activity will be required per engagement. Customers should expect to budget 25 to 50 credits for this service. The actual number of credits required will be determined by Hewlett Packard Enterprise for each engagement. For more details on this service, refer to the data sheet.

standard credits: 5

Annual service provides periodic reports (Baseline report and up to 2 subsequent reports in a single year) covering specific performance and capacity metrics for a single StoreServ Array. Reports are delivered over time to aid in identifying trends and emerging issues. The Service also provides briefings on the results and recommendations to mitigate any identified issues. Reports will be archived for comparison against future reports.

standard credits: 35

This service is delivered after the HPE 3PAR Performance and Capacity Trending Service Base Service has been completed. This provides an additional subsequent report beyond those included in the Base Performance and Capacity Trending Service.

standard credits: 10

Provides analysis, recommendations, and conversion of standard to thin provisioned volumes for one HPE 3PAR Storage array. Covers up to 16 volumes within a single storage array. The customer must have appropriate HPE 3PAR Thin Provisioning software licensed, installed, and operational.

standard credits: 30

Provides analysis, recommendations, and conversion of standard to thin provisioned volumes for one XP or P9000 storage array. Covers up to 16 volumes (excluding Logical Unit Size Extension [LUSE] volumes) within a single storage array. The customer must have appropriate Thin Provisioning software licensed, installed, and operational.

standard credits: 45

Provides conversion of standard to thin provisioned volumes for an additional 30 virtual volumes (excluding LUSE volumes) on one HPE 3PAR or XP or P9000 array. The base service activity for the HPE 3PAR or XP or P9000 array is a prerequisite.

standard credits: 30

Provides the recommended annual preventative maintenance for one XP or P9000 array. Includes cleaning air filters, checking the battery, and replacing the battery on a scheduled maintenance cycle. The array must be covered under an HPE hardware support agreement or higher support level.

standard credits: 5

Provides a performance analysis for one HPE disk array and recommendations to improve performance. Covers one array of these types: HPE 3PAR, EVA, XP, or P9000. For more details on this service, refer to the data sheet.

standard credits: 35

Design and configuration of a virtual disk (vdisk) or logical unit number (LUN) setup on one storage array to improve capacity utilization or performance. For more details on this service, refer to the data sheet.

standard credits: 30

Compares the configuration of one EVA against best practices for availability, supportability, and performance.

standard credits: 5

Provides a high-availability evaluation of one HPE XP, HPE 3PAR Storage system, HPE P6000 (EVA), HPE P2000 (MSA) array, StoreOnce system, or HPE StoreVirtual cluster of up to 10 nodes or one HPE StoreAll Network Storage server, plus examines support preparedness and the SAN configuration.

standard credits: 30

Provides an analysis for one HPE XP, HPE 3PAR Storage system, P6000 (EVA), P2000 (MSA) array, StoreOnce system or StoreVirtual cluster of up to 10 nodes or one StoreAll Network Storage Server—physical environment, the array’s configuration, and its firmware and software versions. Does not include analysis of the SAN or servers connected to the array.

standard credits: 5

Provides a performance and capacity analysis for one StoreVirtual cluster of up to 10 nodes.

standard credits: 30

Provides assistance with HPE X9000 administration, planned configuration changes, and management best practices. Multiple quantities of this activity may be needed, depending on the scope agreed to by the customer and ASM.

standard credits: 10

Hewlett Packard Enterprise assesses the supportability of the SAN including multi-vendor SAN infrastructure. Covers SANs connected to up to 30 servers or server blades.

standard credits: 30

HPE Linux Operating System Service supports the business by gathering detailed OS performance statistics and kernel configuration details using the open source tools collectl and cfg2html. The purpose is to provide a detailed view of the three key components of your system: CPU, (virtual) memory, and the I/O stack. Covers up to three servers.

standard credits: 10

For the Windows OS and MS SQL Server this service gathers and analyzes key performance metrics of your business-critical Windows application server in correlation to the MS SQL database business application running on the hardware. Covers up to three servers.

standard credits: 20

Provides patch recommendation for the OS based on known issues, fixes, or best practices to enable efficient functioning of SAP software running on top of HPE hardware or OS.

standard credits: 5

This service provides an analysis of the key capacity and performance metrics for SAP solutions powered by SAP HANA over a defined period of time. It detects potential issues or resource shortages and documenting and analyzing the key findings separately for the operating system, the HANA DB, and the SAP application.

standard credits: 20

Report that covers all important OS metrics like CPU, memory, and I/O.

standard credits: 30

A web service providing accurate measurement and automatic analysis of resource consumption measured in SAP Application Performance Standard (SAPS) for any SAP application system including SAP HANA. Measurement can also be performed on other relational data bases used in conjunction with SAP applications. This service enables companies to accurately measure performance in highly dynamic virtualized, consolidated, and cloud-based environments including private, public, and converged cloud environments. Output reports utilize an innovative visual analysis technology. For more details on this service, refer to the data sheet.

standard credits: 35

A certified technical consultant will perform services of your choice. Customers can select individually from the brochure of the SAP performance team or decide for one of the following preconfigured packages. 1. Trend Analysis Measurement Service (TAMS) 2. Performance consulting 3. Capacity analysis 4. Insight Remote Support (IRS) or SAP SolMan integration 5. Individual selection of services (for example, BWA Health Check and Performance Analysis Service for SAP Systems [PASS])

standard credits: 30

Provides analysis of key capacity and performance figures on SAP, DB, and OS level, and presents evaluation of findings and recommendations in a written report. Supported SAP components are: 1. SAP ERP 2. SAP BW 3. SAP SCM—liveCache 4. Applicable for the Advanced Business Application Programming (ABAP) and the Java stack (EP, XI, CE, BO) The content of the report depends on the respective SAP component or stack. 10 credits are good for one component of any type and one single stack.

standard credits: 10

This service will be performed for you by a certified technical consultant. The HANA integration into the Solution Manager (SolMan) connects the HANA database and ensures that technical monitoring is activated, in order to monitor the HANA status and availability. In addition, EWA reports are activated as well.

standard credits: 50

The SAP Solution Manager Health Check service helps you to validate your SAP Solution Manager installation to safeguard upcoming investments in order to mitigate rework. Experienced HPE consultants will execute multi-dimensional checks inside the SAP Solution Manager. The service provides a detailed overview of the current system state, identifies gaps and actions, and estimates the upgrade effort. It helps moving the solution manager to the correct state prior to solution manager projects. It also gives you important information during the application lifecycle to keep your solution manager in a healthy state during operation.

standard credits: 10

This activity provides complete integration and configuration of up to four HPE CloudSystem Matrix Expansion Kits into an existing HPE CloudSystem environment. For more details on this service, refer to the data sheet.

standard credits: 20

This service provides customers with five contiguous days (40 work hours) of expert assistance delivered at the customer site by a “Matrix Master,” the HPE CloudSystem technical expert. The Matrix Master can cover a wide variety of topics as agreed to with the customer, in the form of knowledge transfer, configuration advice, or best practices related to CloudSystem hardware, infrastructure software, and operational issues. For more details on this service, refer to the data sheet

standard credits: 50

This activity provides current HPE CloudSystem Matrix users with an upgrade from an earlier version of CloudSystem Matrix to the current version. The upgrade applies to a single CloudSystem Matrix system, which is retaining the existing Central Management Server hardware.

standard credits: 35

This activity provides current CloudSystem Matrix users with an upgrade from an earlier version of CloudSystem Matrix to the current version. The upgrade applies to a single CloudSystem Matrix system, which during the update will be migrating to a different Central Management Server hardware.

standard credits: 55

This service configures a customer’s CloudSystem, or standalone HPE Matrix Operating Environment (MOE) for ProLiant, for bursting to a single account at a designated cloud service provider (SP). The service provides remotely delivered setup, testing, and demonstration of provisioning calls between the MOE and the service provider, knowledge exchange, and an overview of bursting operations. Prerequisites for this service include: 1. A checklist completed by the customer providing the current configuration of the MOE environment 2. An operational test of the customer’s MOE 3. The MOE version as required by the specific SP 4. An SP account setup with networking as needed, customer images uploaded to SP as needed, and assurance that the servers that will be provisioned via bursting can be provisioned via the SP portal

standard credits: 10

HPE facilitated workshop, which allows the customer to compare and contrast their security infrastructure, policy, and process against industry best practices

standard credits: 30

Onsite delivery planning and review session to review updates to the Proactive Delivery Plan, discuss trends, observations, and possible risks identified during the delivery of the selected services as well as planned changes. Discuss recommendations for additional activities to address customer needs.

standard credits: 10

Provides 6 days of account planning activities to be used within a maximum of 12 months, which may include (but is not limited to): Credit Planning, Account Support Plan creation, review of proactive reports and recommendations, or additional services requested by the customer.

standard credits: 60

Provides one half day of ASM onsite planning and review session to develop a Credit Usage Plan for customers requiring assistance on how to best meet their business needs by utilizing their credit purchase

standard credits: 5

Education credits fund customer employee attendance at relevant HPE training courses, thus enabling the customer to increase their return from their IT investment. Customers can dedicate a maximum of 25 credits per contract. The Support Credits must come from a single contract per redemption—no pooling of credits from multiple contracts. Five credits = one day of classroom training.

standard credits: 25

Education planning assistance (EPA) is a brief meeting to identify a customer’s specific training needs, and to create a plan outlining how to fulfill these needs (along with timing and costs). The EPA service can be delivered by an ASM, or (based on mutual agreement between the local HPE Mission-Critical and HPE Education teams) by HPE Education Services—or by both teams together.

standard credits: 5

The HPE Technical On-line Seminar (TOS) program delivers 4-hour, virtual, technical seminars for customers who want access to topical, concise information from HPE experts. This service provides for registration and attendance of two customer employees.

standard credits: 10

The Technical On-line Seminar Product Update Brief (PUB) delivers 2-hour, virtual, technical seminars to HPE Proactive Support customers who already know the general technology, but are looking for specific, detailed, technical information on a given subject. It focuses on a specific technical aspect of a product or new version release information. This activity entitles two customers to attend.

standard credits: 5

Provides a report with the current and recommended firmware and software revisions, including a compatibility analysis with all affected products. Covers selected HPE servers, storage, network devices, and converged systems. Use multiple quantities of this service activity, based on the type and number of products to be assessed. Customers may purchase an optional onsite delivery method if they don’t allow Hewlett Packard Enterprise to use remote data collection and analysis tools.

standard credits: 5

Provides remote or onsite implementation of firmware and software revisions. Covers selected HPE servers, storage, and converged systems. Use multiple quantities of this service activity, depending on the type and number of products to be updated.

standard credits: 5

An assessment of the customer’s management and operational practices for a virtual environment, identifying gaps and challenges, and offering recommendations for improvement in management practices

standard credits: 30

HPE-facilitated workshop that allows customers to compare and contrast their IT organization’s IT infrastructure and processes against its availability and other business goals. For more details on this service, refer to the data sheet.

standard credits: 30

In industry-standard environments, it can be difficult to track the many hardware and software assets. Customers’ tools and manual methods may not provide complete or detailed results. This service provides a comprehensive review of the HPE and non-HPE hardware and software installed in a customer’s IT environment. This service is designed to discover up to 1,000 devices located at the same site of a customer’s environment. The ASM can provide pricing for larger environments with more than 1,000 devices.

standard credits: 35

Discovers and activates four HP-UX or OpenVMS servers, ten Windows or Linux servers, or ten storage devices for monitoring by HPE Insight Remote Support (IRS).

standard credits: 5

Discovers and activates eight HP-UX or OpenVMS servers for monitoring by HPE Insight Remote Support.

standard credits: 15

Discovers and activates eight HPE storage devices or HPE servers running Windows or Linux for monitoring by HPE Insight Remote Support.

standard credits: 5

This service allows the customers with resource limitations to request assistance from Hewlett Packard Enterprise to perform various configuration or maintenance activities such as: 1. Installing or validating hosting device prerequisites for successful implementation of the support automation (Insight RS, HPE SIM, HPE Integrated Lights-Out [iLO], HPE Insight Online) solution. 2. Installing or validating managed device prerequisites for successful discovery, event monitoring, and data collection. 3. Maintaining, upgrading, or fine-tuning an existing and functional hosting device solution. 4. Adding or validating new managed devices to an existing and functional support automation solution.

standard credits: 5

With this service, you can schedule a session with an ASM to discuss a wide range of issues or technical topic areas, for example HPE Virtual Connect and HPE Virtual Connect Enterprise Manager, HPE Insight Control, HPE Insight Dynamics, or other available topics as agreed to with the customer. Provides up to four hours of discussion over the phone.

standard credits: 10

A technical consultant of the TS performance team will call the customer to hear about system requirements. If necessary, the consultant will log on to the system to double check. Based on this information, Hewlett Packard Enterprise will propose the appropriate services to the customer.

standard credits: 30

HPE Insight Control power management (ICpm) software offers features for monitoring and controlling the power and thermal profile of ProLiant environments. This service helps the customer understand these capabilities and apply them through hands-on experience. This service provides detailed usage for a complete blade enclosure or rack, and general usage for up to two enclosures or racks, within the CA-supported environment. The customer must have the current version of ICpm installed and operational.

standard credits: 40

Assesses facility cooling conditions and capacities against industry best practices with recommendations for improvement

standard credits: 40

HPE-facilitated workshop, which allows the customer to compare and contrast their security infrastructure, policy, and process against industry best practices. For more details on this service, refer to the data sheet.

standard credits: 30

This service provides an assessment of the customer’s virtualized infrastructure vulnerability and security practices. Vulnerability is tested by credentialed security scans, which are conducted by certified security specialists from the HPE Security and Privacy Professional Services organization. The service covers up to 15 logical servers in the customer’s supported environment. The ASM can provide pricing for larger environments. The customer must provide system access for remote vulnerability testing, or optionally pay additional travel costs to obtain onsite service. The ASM will provide the exact service fee upon request.

standard credits: 40

Hewlett Packard Enterprise provides three levels of vulnerability scans: remote perimeter scan, onsite basic scan, or onsite basic wireless scan. Includes one range of 100 IP addresses as applicable

standard credits: 10

This service provides an availability analysis of the customer’s virtual environment. Hewlett Packard Enterprise uses a combination of data collection, interviews with key customer personnel, and a walkthrough of the customer’s data center to profile and document the customer’s virtualized environment. The service examines key attributes of the customer’s hardware, software, management processes, and physical site. Data collection and analysis are performed on up to one populated enclosure, eight standalone servers, or one storage array. Associated SAN switches and the network utilized by that product are covered. The customer must have HPE SIM installed with remote data collection enabled.

standard credits: 35

Provides a single patch notification for one selected hypervisor from the following list: VMware vSphere®, Server, or VMware® ESXi™, or Microsoft Hyper-V. Hewlett Packard Enterprise will also advise of patching implications for virtual machine (VM) host OS and server firmware patches

standard credits: 5

Reviews the customer’s virtualized environment; service includes comparison with best practices, recommended patch and firmware levels, configuration attributes, and so on. For more details on this service, refer to the data sheet.

standard credits: 35

The HPE Insight SW Operational and Performance Review Service offers technical and operational guidance to improve the performance and ongoing management of Windows-based HPE Insight software managed environments.

standard credits: 25

An assessment of the customer’s management and operational practices for a virtual environment, identifying gaps and challenges and offering recommendations for improvement in management practices

standard credits: 30

This service provides an analysis of virtual infrastructure capacity utilization and performance for virtualized environments and related HPE ProLiant servers, storage, and network devices, as well as VMware and Microsoft hypervisors. Data collection and analysis are performed on a customer-identified segment of the customer’s environment, consisting of up to one populated enclosure, eight standalone servers, or one storage array. The data collection and analysis are limited to eight VMware® ESX® hosts part of a cluster; associated SAN switches and the network utilized by that product are covered. For HPE EVA, XP, or P9000 storage environments, HPE Command View EVAPerf, or HPE XP or P9000, HPE Performance Advisor must already be installed and configured in the customer’s environment. This service does not provide detailed implementation planning or implementation activities. For more details on this service, refer to the data sheet

standard credits: 40

This service provides an assessment of the customer’s virtualized infrastructure vulnerability and security practices. Vulnerability is tested by credentialed security scans, which are conducted by certified security specialists from the HPE Security and Privacy Professional Services organization. The service covers up to 15 logical servers in the customer’s supported environment. The ASM can provide pricing for larger environments. The customer must provide system access for remote vulnerability testing, or optionally pay additional travel costs to obtain onsite service. The ASM will provide the exact service fee upon request.

standard credits: 40

HPE facilitated workshop, which allows the customer to compare and contrast their security infrastructure, policy, and process against industry best practices.

standard credits: 30

This service helps the customer investigate and understand the issues involved in virtualizing one critical application. The workshop helps identify key issues, risks, and success factors associated with virtualizing the targeted application. The service addresses the virtualization of one single application instance. Applications covered under this service are enterprise applications such as Microsoft Exchange and Microsoft SharePoint. Please consult your HPE account team for more detail.

standard credits: 30

Hewlett Packard Enterprise provides a review of the virtual and physical environment. It includes a technical and supportability review of the IT environment, including product-specific compliance to environmental specifications. The environment review and customer interviews identify key areas requiring further attention. The ASM works with the customer to plan how to address these areas using appropriate proactive services.

standard credits: 10

Hewlett Packard Enterprise provides three levels of vulnerability scans: remote perimeter scan, onsite basic scan, or onsite basic wireless scan. Includes one range of 100 IP addresses as applicable multiple quantities of this service activity will be required per engagement. The actual number of credits required will be determined by HPE for each engagement

standard credits: 10

The Health Check Service for the HPE ConvergedSystem for SAP HANA appliance provides a remote technical assessment of your HPE ConvergedSystem for SAP HANA AppSystem, CS500 and CS900 Appliance computing environments. This service is designed to identify system configuration and availability problems of your designated system, highlighting areas potential risk before they might affect your critical operations. The customer will receive via email a single (one-time) report including an executive summary prepared by an HPE consultant. For more details on this service, refer to the data sheet.

standard credits: 10

The Health Check Service for the HPE ConvergedSystem for SAP HANA appliance provides a remote technical assessment of your HPE ConvergedSystem for SAP HANA AppSystem, CS500 and CS900 Appliance computing environments. This service is designed to identify system configuration and availability problems of your designated system, highlighting areas potential risk before they might affect your critical operations. The customer will receive via email a single (one-time) report including an executive summary prepared by an HPE consultant. For more details on this service, refer to the data sheet.

standard credits: 20

Keeping your AppSystem 1.0/1.2, CS500 and CS900 HPE ConvergedSystem for SAP HANA appliances running at peak performance is critical. But maintaining the overall health and versioning of the appliance infrastructure—servers, storage, and networking—as well as their associated firmware and drivers, can be daunting. The CSUR Update Service for the HPE ConvergedSystem for SAP HANA appliance is a one-time technical service that provides a remote review and implementation of the available updates to drivers, firmware, and select management software for your HPE ConvergedSystem for SAP HANA appliances. This update service takes into account the relevant revision interdependencies of the HPE ConvergedSystem. For more details on this service, refer to the data sheet.

standard credits: 10

Keeping your AppSystem 1.0/1.2, CS500 and CS900 HPE ConvergedSystem for SAP HANA appliances running at peak performance is critical. But maintaining the overall health and versioning of the appliance infrastructure—servers, storage, and networking—as well as their associated firmware and drivers, can be daunting. The CSUR Update Service for the HPE ConvergedSystem for SAP HANA appliance is a one-time technical service that provides a remote review and implementation of the available updates to drivers, firmware, and select management software for your HPE ConvergedSystem for SAP HANA appliances. This update service takes into account the relevant revision interdependencies of the HPE ConvergedSystem. For more details on this service, refer to the data sheet.

standard credits: 20

Keeping your AppSystem 1.0/1.2, CS500 and CS900 HPE ConvergedSystem for SAP HANA appliances with up-to-date OS general and security patches and running at peak performance is critical. But maintaining the overall features of the appliance infrastructure—specifically the server operating system—can be daunting. The OS Patch Update Service for the HPE ConvergedSystem for SAP HANA appliance is a one-time technical service that provides a remote review and implementation of the available OS general and security patch bundles based on HPE ConvergedSystem for SAP HANA appliance OS image. Operating systems covered by this service include the SUSE Linux® Enterprise Server for SAP running on HPE ConvergedSystem for SAP HANA. Hewlett Packard Enterprise specialized technical resources will perform these updates remotely, working with you to determine scheduling and implementation with the goal of reducing disruption to your IT environment. For more details on this service, refer to the data sheet.

standard credits: 5

Keeping your AppSystem 1.0/1.2, CS500 and CS900 HPE ConvergedSystem for SAP HANA appliances running at peak performance is critical. But maintaining the versioning of the appliance SAP HANA database can be daunting. The database upgrade service for the HPE ConvergedSystem for SAP HANA appliance is a one-time technical service that provides remote implementation of available upgrades to the SAP HANA database. This upgrade service is designed to take into account the relevant revision interdependencies of the HPE ConvergedSystem. For more details on this service, refer to the data sheet.

standard credits: 10

Keeping your AppSystem 1.0/1.2, CS500 and CS900 HPE ConvergedSystem for SAP HANA appliances running at peak performance is critical. But maintaining the versioning of the appliance SAP HANA database can be daunting. The database upgrade service for the HPE ConvergedSystem for SAP HANA appliance is a one-time technical service that provides remote implementation of available upgrades to the SAP HANA database. This upgrade service is designed to take into account the relevant revision interdependencies of the HPE ConvergedSystem. For more details on this service, refer to the data sheet.

standard credits: 5

This Service provides a full appliance firmware update of all server, storage, and network components of an HPE Enterprise Data Warehouse V1 appliance. This service covers the components of the Control Rack and a single Data Rack, and brings them into compliance with the Master Reference Architecture (MRA) associated with a given version of the Parallel Data Warehouse Software. Services will be delivered onsite

standard credits: 30

Prerequisite is HPE CS300 for Microsoft APS Full Appliance Update Service V1 Architecture. Use this service for each additional Data Rack added to the “HPE CS300 for Microsoft APS Full Appliance Update Service for V1 Architecture” customer engagement. This service covers an additional single data rack during the same engagement at the same location.

standard credits: 10

This Service provides a full appliance firmware update of all server, storage, and network components of an HPE CS300 for Microsoft APS V2 appliance. This service covers the components of a single rack, and brings them into compliance with the Master Reference Architecture (MRA) associated with a given version of the Parallel Data Warehouse Software. Services will be delivered onsite

standard credits: 20

Prerequisite is HPE CS300 for Microsoft APS Full Appliance Update Service V2 Architecture. Use this service for each additional Expansion Rack added to the “HPE CS300 for Microsoft APS Full Appliance Update Service for V2 Architecture” customer engagement. This service covers one additional Expansion Rack during the same engagement at the same location.

standard credits: 10

This service provides onsite firmware update implementation of up to four devices within the appliance (server, storage, and network) and brings them up to the same level of compliance with the Master Reference Architecture (MRA) as all other components in the Appliance. This service would typically apply to “Add-Capacity” scenarios for the HPE CS300 for MS APS Appliance (APS), HPE AppSystem for Microsoft SQL Server 2012 (PDW) or HPE Enterprise Data Warehouse (EDW) Appliance to correct MRA discrepancies with device firmware.

standard credits: 10

Use this service for each four additional devices added to the “HPE CS300 for MS APS—Restore MRA Compliance service” customer engagement. This service covers four additional devices during the same engagement at the same location

standard credits: 5

Custom activities.

standard credits: Custom