The differences are obvious when it comes to effectiveness and competitiveness. The next question would be how do I access support services? I must then hire a team of specialists in my Technology Department? The answer is IT Outsourcing. In business transformation, it’s more valuable to have a trusted technological partner that guarantees the correct functioning and use of the systems.
Benefits of Support and Services Outsourcing
- Increase in Profitability - Delegate to your technology partner the technical support and maintenance of the IT area allows you to focus on tasks directly related to the nature and raison d'être of the business, obtaining a significant reduction in operating costs.
- Methodology and Knowledge - A complete system for tracking incidents and reports of all support interactions at your disposal. This lets you know when, why and who requests Technical Support services.
- Accessibility and Availability – Contracting additional resources for specific projects on demand allows you to reduce the cost of having technical support personnel available for such specific functions.
- Dynamism and agility - Greater capacity to adapt quickly to changes in the business and greater agility to make decisions about the Technical Support of the company.
- Flexibility - Choose the level of service that meets your needs and the form of payment that suits your cash flow.
- Personalization - Customized solutions.
- Diversity of resources - Access to specialized resources in various areas of computing with extensive experience and high quality.
Running a business is expensive and the costs of purchasing, monitoring, maintaining and updating equipment and software can represent more money than an average company can afford. Growing is a challenge, but doing it in a sustained manner and under the criterion of continuous improvement is what guarantees the long-term business continuity in a highly competitive environment. Factory warranty is not enough, nor is it necessary to hire a team of specialists in each area, to have mechanisms to reduce risks and attend failures. Increase your purchasing power as a result of technological outsourcing and do not put at risk the life cycle of your products against the long life of your Organization.