HPE Performance Services – to be included in the Service Credits Menu
HPE Performance Services are part of the Operate & Improve Segment of the Lifecycle Services Portfolio. Performance Services comprise two services: HPE Performance Reporting Services & HPE Performance Analysis Services. These services help customers achieve and maintain the optimum performance of their IT investments. Utilizing HPE tools, processes, and expertise to investigate, analyze, and identify root causes, we can suggest actions to help improve customers' IT performance.
With the Performance Reporting Service, the HPE teams will establish a baseline, measure, detect changes & trends which will be used to identify and isolate bottlenecks.
Service benefits
• Capture performance status and baseline in a simplified report.
• Identify and isolate potential performance issues and bottlenecks.
• Detect performance changes and trends early with purchase of recurring performance reports.
• Gain operational insights with proactive recommendations to improve performance.
• Achieve and maintain optimum performance and help meet your service-level agreements.
Service feature highlights
This service includes the following:
• Service planning.
• Performance data collection.
• Performance data ratings and recommendations.
With the Performance Analysis Service, the HPE teams will use the best tools to isolate performance issues, identify root causes of the issues, and provide suggestions that the customer can implement to improve performance. If the customer cannot implement the recommendations themselves, HPE can assist with the implementations as part of a separate engagement.
Service benefits
• Capture in-depth performance status utilizing advanced performance tools.
• Identify a baseline and trend performance for preventive performance management.
• Uncover or isolate possible root causes when performance changes are observed.
• Gain insights to improve performance, stability, and availability.
• Receive specific recommendations for optimizing utilization of available resources and data throughput.
Service feature highlights
This service includes the following:
• Service planning.
• Performance data collection.
• In-depth performance analysis and recommendations.
• Findings session.
The services allow the customer to keep their IT operating at peak performance and maximize the return on their investment. Performance services cover a wide range of HPE Products and Solutions as well as Multivendor Products and Solutions including Servers, Storage, Network, OS, virtualization, select Databases, and SAP HANA – for more detailed information about covered products, please refer to datasheets:
Performance Services will be added to the Service Credits Menu with the next planned refresh in March 2025.
If you have any questions about the services, please contact your Service Specialist
