We Are One Partner to Contact – HPE Pointnext Services

HPE POINTNEXT SERVICES

Putting the customer at the center of everything we do

 

From Edge-to-Cloud, HPE Pointnext Services has the People, Technology and Processes to provide you with Advisory and Professional Services, Operational Services, and Consumption Based service models to drive business growth and innovation.

 

15,000

It Experts Globally

11,000

IT Projects Delivered Per Year

200

Supported Countries

PointNext Services PPT-4

We are One partner to contact

Only an OEM can deliver an innovative and comprehensive customer experience through its products and services

PointNext Services PPT-5

P E O P L E

PointNext Services PPT-6

HPE ADVISORY AND PROFESSIONAL SERVICES

How HPE Pointnext Services can advise and transform your IT

EDGE-CENTRIC

 

  • Rapid prototyping capabilities for value-add user experiences
  • Large public venue solutions
  • Smart Digital Workplace services for productivity enhancements
  • Office 365 and Windows 10 modernization and integration
  • Wayfinding and mobile solutions for enhanced personal experiences
  • Network design and implementation

AI  DATA-DRIVEN

 

  • Data platform design and integration
  • AI/ML framework and implementation
  • Data science capability underpinning AI and analytics tools for capturing
    user behavior
  • Pervasive security and privacy
    systems design and integration
  • Management of Change
  • Technical education and talent enablement

CLOUD-ENABLED

 

  • Cloud-native software development
  • Container platform development from Proof-of-Concept to production
  • Implementation of agile platforms
    for rapid application development
  • Application and data migration
    and optimization
  • MS SQL and Windows Server modernization

MIGRATE YOUR DIGITAL TRANSFORMATION CAPABILITIES TOWARDS EVERYTHING-AS-A-SERVICE

HPE OPERATIONAL SERVICES

Operate and evolve with comprehensive and configurable end-to-end solutions

HPE POINTNEXT TECH CARE

cost effective reactive support

  • Onsite Hardware Reactive Support—
    9x5 NBD, 24x7x4, 6 Hour Call To Repair
  • Optional Defective Media Retention (DMR)
  • 3rd Party Software collaboration
    with ISVs including Microsoft,
    Red Hat, SUSE, VMware, and more
  • Optional Proactive Services
  • Firmware/Software 24x7 Support—
    only HPE can provide entitlement to firmware/software updates and right to use

    Access to HPE’s World Class
    Customer Support Centers

    Automatic Case Escalation
    (L1-L3, HPE Global Labs)

ENVIRONMENTAL SUPPORT

reduce complexity with one partner

  • This offering builds upon HPE Pointnext Tech Care and offers a robust solution with an assigned Account Support Team and enhanced call handling
  • Configurable Proactive Services for a tailored environmental support experience including multivendor equipment

HELP AVAILABLE WHEN YOU NEED IT MOST24X7X365

CONSUMPTION BASED SERVICE MODELS

HPE GreenLake Cloud Services - consume IT as-a-service

BUILT FOR YOU WITH

HPE POINTNEXT SERVICES

  • Efficient, standard services for packaged delivery
  • Strategy, design and implementation
  • Globalized delivery methodologies
  • Industry leading support services

CONSUMED BY YOU WITH

HPE GREENLAKE CLOUD SERVICE

  • Outcomes you want, with worry-free management
  • Designed, implemented and operated for you
  • Rapid scalability without overprovisioning
  • Faster adoption of modern IT tech
  • Pay-per-use outcomes

T E C H N O L O G Y

HPE POINTNEXT SERVICES STRATEGIC VISION

Changing the Definition of Support

HPE POINTNEXT STRATEGIC
VISION
FOR CONTINUAL
INNOVATION
AND CUSTOMER
CENTRIC EXPERIENCE

“The strategy of support in today’s marketplace is reactive and generic. This leads to expensive preventable downtime and solutions that may fix a specific product but do not support the greater goal of an optimized workload and ongoing innovation.”

Pradeep Kumar, SVP of HPE Pointnext Services

DIGITAL AND DATA DRIVEN

“The cornerstone of a modern customer experience, HPE Pointnext Services uses data to deliver a faster time to resolution
by accelerating access to the specific resources and expertise you need.”

PERSONALIZED AND PREDICTIVE

“A Customer Centric Experience means knowing your customer's goals and preferences to anticipate their needs, adapting to those needs and having
the ability to deliver rapid results.”

INNOVATION AND INTELLIGENCE

“Delivering ongoing value and service enhancements over the lifecycle of
your solution and driving innovation
in data and intelligence.

DIGITAL CUSTOMER EXPERIENCE BENEFITS

KNOW ME

  • Fully functional solution, register once for ongoing access
  • New prompts for updating
    profile and preferences

SELF SOLVE

  • Simpler experience to access knowledge and download
  • Improved content rendering
    and presentation including
    HTML support, dynamic
    content navigation
  • Ability to rate
    knowledge content

SELF SERVE

  • New streamlined case
    management experience
  • Knowledge recommendations
    during case creation flow
  • Attach log files to new and
    existing cases up to 2 GB
  • Historical case list view
  • Support pin is stored in profile
    and auto populated in cases

INTELLIGENCE

  • New virtual agent troubleshooting for HPE 3PAR and HPE ProLiant Gen10 products, including firmware
  • Route to live agent upon
    customer request with conversation history included
  • Ability to check contract
    and warranty status

IINSIGHT REMOTE SUPPORT (IRS) AND HPE INSIGHT ONLINE

Remote support and diagnostic tools to keep your environment up and running

Simplifies the support of highly diverse IT environments by providing automated failure detection and reporting as well as advanced analytics for any IT environment.

KEY FEATURES INCLUDE:

  • 24x7 phone-home from HPE support centers or HPE Authorized Service Partners
  • Accurate diagnostics and detailed problem resolution information
  • Automated on-site service dispatch
  • Automatic problem reporting and support case submittal – fulfilled by HPE support centers or HPE Authorized Service Partners
  • Optional integration with HPE Systems Insight Manager
  • HPE iLO Management Engine integration
  • Connect to HPE Insight Online for anytime to remotely monitor devices
  • Multivendor Support including IBM BladeCenter and System X, Dell PowerEdge

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