HPE Services and their Benefits

By Leinys Oviedo | August 13, 2024 |

 Accelerate transformation from edge to cloud

 

Successful transformation requires a fresh approach to optimizing your IT estate. It begins with aligning capabilities and digital aspirations to your business objectives. Next, your extended team must collaborate on goals and timelines while considering cost-effective and efficient options.

Plan: Define the ideal future state, starting with the business objectives, financial considerations, and overall governance. Identify the requirements for your users, data, applications, operations, and security.

Establish a solution: Together, we will design a scalable solution that accelerates innovation and collaboration with your cross functional team. Whether you are looking at asset investment solutions, training your team, or anything in between, we can help you prepare for a smooth transition from current IT to the new framework.

Operate your environment: Day to day IT operations can strain resources. HPE can manage IT operations with or for you, freeing up resources to keep your organization focused on what’s important.

 

HPE Services

Hpe can connect your business ambitions to business outcomes by working through complex transformation projects alongside you. Our services experts understand your industry context. We collaborate with you across the project lifecycle. With day to day operations run for you, your organization has time to continue to attract and retain talent, and to focus on projects that drive your business growth.

 

  • Planning
  • Operation
  • Asset Lifecycle Management
  • Financing
  • Training
team

HPE Managed Services

Services that monitor, operate, and optimize your infrastructure and applications, delivered consistently and globally to give you unified control and let you focus on innovation.

 

HPE Managed Services to run your IT operations

Deliver a quality experience at lower cost, expand your capacity for innovation, and take advantage of new technologies quickly, without waiting until your organization has the skills.

HPE Managed Services will remotely monitor and operate your infrastructure and applications from core to cloud to edge, detect and help resolve issues, and advise you on ways to improve continuously.

          Key Benefits of HPE Managed Services

  • Cost Reduction: Minimize operational expenses by outsourcing IT management, which also reduces the need for internal training and specialized skills acquisition.

 

  • Capacity Expansion: Access new technologies and expand your capabilities without having to wait to develop internal skills or face resource constraints.

 

  • Proactive Problem Resolution: We identify and address problems before they impact your business, ensuring a seamless experience.
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Operational support services portfolio

 

HPE Complete Care Service

Edge-to-cloud support services.

Optimize your entire IT environment and drive innovation

HPE Complete Care Service is a modular, edge-to-cloud IT environment service that provides a holistic approach to optimizing your entire IT environment, and achieve agreed upon IT outcomes and business goals through a personalized and customer-centric experience. All delivered by an assigned team of HPE experts.

 

HPE Tech Care Service

Get more from your IT with an AI powered and digitally enabled service that drives your business forward.

 

Redefine IT operational support with HPE Tech Care Service

HPE Tech Care Service is a support experience for HPE products. Reimagined from the ground up to support a customer-centric and digitally enabled customer experience, it represents a shift in the role of support from “Fix my hardware” to “help me get the most from my HPE product and drive my business forward.” The service is personalized to anticipate needs, and enables faster access to specialized expertise, provides more self-help features, and includes general technical guidance to drive innovation.

Service overview

HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.

 

HPE Tech Care Service level options

Critical

 
  • 15-minute response 24x7 for severity 1 incidents
  • Direct connect to product specialist (where available)
  • 24x7 6-hour hardware repair commitment (where applicable)
  • Outage management for severity 1 incidents

Essential

 
  • 15-minute response 24x7 for severity 1 incidents
  • Direct connect to product specialist (where available)
  • 24x7 4-hour on-site attendance for hardware repair

Basic

 

 
  • 2-hour response 9x5 (standard local business hours)
  • Next business day on-site attendance for hardware repair

For more information and to inquire about your specific requirements, please contact one of our service sales representatives:

English Caribbean: Ricardo Hoyos

Ricardo.hoyos@wtrade.us

https://co.linkedin.com/in/ricardohoyosh

Central America: Victor Amaris

Victor.amaris@wtrade.us

https://co.linkedin.com/in/victoramaris

Spanish Caribbean, PR, Do: Gina Hincapie

Gina.hincapie@wtrade.us

https://co.linkedin.com/in/ginahincapie

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