We Are One Partner to Contact – HPE Pointnext Services
HPE POINTNEXT SERVICES
Putting the customer at the center of everything we do
From Edge-to-Cloud, HPE Pointnext Services has the People, Technology and Processes to provide you with Advisory and Professional Services, Operational Services, and Consumption Based service models to drive business growth and innovation.
15,000
It Experts Globally
11,000
IT Projects Delivered Per Year
200
Supported Countries
We are One partner to contact
Only an OEM can deliver an innovative and comprehensive customer experience through its products and services
P E O P L E
HPE ADVISORY AND PROFESSIONAL SERVICES
How HPE Pointnext Services can advise and transform your IT
EDGE-CENTRIC
- Rapid prototyping capabilities for value-add user experiences
- Large public venue solutions
- Smart Digital Workplace services for productivity enhancements
- Office 365 and Windows 10 modernization and integration
- Wayfinding and mobile solutions for enhanced personal experiences
- Network design and implementation
AI DATA-DRIVEN
- Data platform design and integration
- AI/ML framework and implementation
- Data science capability underpinning AI and analytics tools for capturing
user behavior - Pervasive security and privacy
systems design and integration - Management of Change
- Technical education and talent enablement
CLOUD-ENABLED
- Cloud-native software development
- Container platform development from Proof-of-Concept to production
- Implementation of agile platforms
for rapid application development - Application and data migration
and optimization - MS SQL and Windows Server modernization
MIGRATE YOUR DIGITAL TRANSFORMATION CAPABILITIES TOWARDS EVERYTHING-AS-A-SERVICE
HPE OPERATIONAL SERVICES
Operate and evolve with comprehensive and configurable end-to-end solutions
HPE POINTNEXT TECH CARE
cost effective reactive support
- Onsite Hardware Reactive Support—
9x5 NBD, 24x7x4, 6 Hour Call To Repair - Optional Defective Media Retention (DMR)
- 3rd Party Software collaboration
with ISVs including Microsoft,
Red Hat, SUSE, VMware, and more - Optional Proactive Services
- Firmware/Software 24x7 Support—
only HPE can provide entitlement to firmware/software updates and right to useAccess to HPE’s World Class
Customer Support CentersAutomatic Case Escalation
(L1-L3, HPE Global Labs)
ENVIRONMENTAL SUPPORT
reduce complexity with one partner
- This offering builds upon HPE Pointnext Tech Care and offers a robust solution with an assigned Account Support Team and enhanced call handling
- Configurable Proactive Services for a tailored environmental support experience including multivendor equipment
HELP AVAILABLE WHEN YOU NEED IT MOST—24X7X365
CONSUMPTION BASED SERVICE MODELS
HPE GreenLake Cloud Services - consume IT as-a-service
BUILT FOR YOU WITH
HPE POINTNEXT SERVICES
- Efficient, standard services for packaged delivery
- Strategy, design and implementation
- Globalized delivery methodologies
- Industry leading support services
CONSUMED BY YOU WITH
HPE GREENLAKE CLOUD SERVICE
- Outcomes you want, with worry-free management
- Designed, implemented and operated for you
- Rapid scalability without overprovisioning
- Faster adoption of modern IT tech
- Pay-per-use outcomes
T E C H N O L O G Y
HPE POINTNEXT SERVICES STRATEGIC VISION
Changing the Definition of Support
HPE POINTNEXT STRATEGIC
VISION FOR CONTINUAL
INNOVATION AND CUSTOMER
CENTRIC EXPERIENCE
“The strategy of support in today’s marketplace is reactive and generic. This leads to expensive preventable downtime and solutions that may fix a specific product but do not support the greater goal of an optimized workload and ongoing innovation.”
Pradeep Kumar, SVP of HPE Pointnext Services
DIGITAL AND DATA DRIVEN
“The cornerstone of a modern customer experience, HPE Pointnext Services uses data to deliver a faster time to resolution
by accelerating access to the specific resources and expertise you need.”
PERSONALIZED AND PREDICTIVE
“A Customer Centric Experience means knowing your customer's goals and preferences to anticipate their needs, adapting to those needs and having
the ability to deliver rapid results.”
INNOVATION AND INTELLIGENCE
“Delivering ongoing value and service enhancements over the lifecycle of
your solution and driving innovation
in data and intelligence.”
DIGITAL CUSTOMER EXPERIENCE BENEFITS
KNOW ME
- Fully functional solution, register once for ongoing access
- New prompts for updating
profile and preferences
SELF SOLVE
- Simpler experience to access knowledge and download
- Improved content rendering
and presentation including
HTML support, dynamic
content navigation - Ability to rate
knowledge content
SELF SERVE
- New streamlined case
management experience - Knowledge recommendations
during case creation flow - Attach log files to new and
existing cases up to 2 GB - Historical case list view
- Support pin is stored in profile
and auto populated in cases
INTELLIGENCE
- New virtual agent troubleshooting for HPE 3PAR and HPE ProLiant Gen10 products, including firmware
- Route to live agent upon
customer request with conversation history included - Ability to check contract
and warranty status
IINSIGHT REMOTE SUPPORT (IRS) AND HPE INSIGHT ONLINE
Remote support and diagnostic tools to keep your environment up and running
Simplifies the support of highly diverse IT environments by providing automated failure detection and reporting as well as advanced analytics for any IT environment.
KEY FEATURES INCLUDE:
- 24x7 phone-home from HPE support centers or HPE Authorized Service Partners
- Accurate diagnostics and detailed problem resolution information
- Automated on-site service dispatch
- Automatic problem reporting and support case submittal – fulfilled by HPE support centers or HPE Authorized Service Partners
- Optional integration with HPE Systems Insight Manager
- HPE iLO Management Engine integration
- Connect to HPE Insight Online for anytime to remotely monitor devices
- Multivendor Support including IBM BladeCenter and System X, Dell PowerEdge