Greenlake Management Services (GMS)

Hewlett Packard Enterprise set a target  to have their entire portfolio -as-a-service by 2022.  As this continues to move forward for geographies such as the USA and Europe, Caribbean and Central America have yet to benefit from these financial models for hardware pay per use, better known as consumption model. Rest assured that Westham is working hard to bring a pure Greenlake hardware consumption model to you, but for now we are only able to provide a similar model (“Blue Lake”) via financial institutions for very select channels, on a project-to-project basis.

Deliver more value to your customer

Even though the IT Consumption model is not available in RLA yet,  our region can benefit from HPE Greenlake Management Services even if you or your customer does not have a Greenlake consumption contract in place. Let's explore further and i will refer to Greenlake Management Services as GMS from here on.

Allow me to give you some background.  The global managed services market is expected to go from US $223B in 2020 to just over $329B US by 2025 (PR Newswire). Now is the time for your organization to take advantage of this opportunity.  The market is primed and ready for GMS.

HPE GMS is a suite of services that helps your customers manage operate and optimize their IT environments.  Services can be tailored, from operating an entire datacenter to managing specific environments within it.  I will go more in depth shortly as to what exactly GMS is and how you can offer it to your customers in a way that it compliments and expands your current services offering.

What is Greenlake Management Services?

In a nutshell, GMS is the combination of the best parts of IT Out-tasking and Outsourcing.

IT out-tasking allows businesses to pass specific IT operations to another organization. The company providing the out-tasking, has specific expertise, with tool and best practices, and performing operations duties only.  They have no end-to-end responsibility, and the customer has control over their environment.  No people or assets to transfer.

Outsourcing transfers the management and execution of the entire IT function to an external provider. In this case the company providing the services has end-to-end responsibility.  From the strategy to the operations.  The business outcomes are guaranteed.

GMS can provide many levels of services.

  • You or your customer maintains control of the strategy.
  • Take advantage of the platform, people and processes of HPE's centers of operation.
  • Take advantage of letting HPE take care of routine IT tasks such as: Monitoring, Operations, IT and app administration.
  • Take advantage of recommendations and optimization provided for you.

WHY HPE Greenlake Management Service?

The power of HPE GMS is experienced through a combination of people, process and platform.  And all delivered in as-a-service model, so you only pay for what your customer needs and uses.

Close to half of all enterprises need cloud expertise in AWS, Google and Azure. The majority of them seek experience from the ir service providers.  GMS cloud expertise and automation can be used to address your customers' skill gaps.

Click on the cards below to learn more.

People

People

HPE has thousands of experts accross the globe available to act as extensions of your team.  Their deep knowledge and expertise span the entire stack.  

You can drive fatser business results with their expertise and premium support.

Process

Process

With hollistic monitoring, remediation and insights, GMS simplifies complex, disparate IT environments with integrated state of the art tools, expertise and artificial intelligence.

Increase business agility with AI-driven insights that span core to cloud to edge.

Platform

Platform

The GMS platform focuses on security and compliance management. Therefore reducing risk and ensures compliance by proactively monitoring, correlating, and remediating threats. 

GMS provides the answer to the following scenarios.

Estrés

"I have routine IT tasks that are mission critical but i need to free up my IT team to be more aligned to the business outcomes we need."

Computer hacker in a dark room

"I don't have the right breadth or depth of skills on my team to run my key applications and workloads appropriately."

Woman with tablet in server room

"Our IT estate is complicated, apanning traditional data center, hybrid cloud, and edge. We need insights, tools and skills to manage our IT estate."

FAQ

Is GMS available in the Caribbean and Central America?

Yes, GMS is currently available in RLA territory, covering the Caribbean and Central America.

If you are interested in additional information, please send us a message.

Do I need to have a Greenlake consumption model to sell GMS?

You or your customer do not need to have an active Greenlake contract to benefit from GMS.  There needs to be any HPE equipment with HPE active support in order to offer GMS. 

GMS can be sold standalone, and can be added to a support contract as an addon.

Can I sell hardware consumption via Greenlake?

Currently No.  Greenlake IT consumption model is only available in Puerto Rico and will soon be available in Costa Rica. 

Click on the link to check out the Greenlake Quick Quote for Puerto Rico.

 

How do you purchase GMS?

There are three basic contract types for GMS.

  1. Standalone: Use this when the customer is not a Datacenter Care customer.  Any support contract is sufficient to be able to start GMS with your customer.
  2. Datacenter Component: Use this when the customer is already a Datacenter Care customer or the current solution is part of a wider Datacenter Care solution.
  3. Greenlake Consumption: (This is not available in RLA) Use this when the solution is part of a GreenLake consumption solution.
Who is the ideal customer for GMS?

The ideal customer is one who has  recurring tasks that can be out-tasked, giving time for their employees to focus on innovation and running their business.

The ideal customer can benefit from the monitoring services available from GMS and the best practices that their experience provides.

Here are some questions to qualify a customer:

  1. Do you have sufficient personnel to offer effective 24x7 support?
  2. Do your personnel have knowledge and skills necessary?
  3. Is your personnel too busy with day to day tasks?
  4.  Do you work with a monitoring platform?
  5. Is your monitoring system automated and efficient? Uses AI?
Can I resell GMS?

Yes.  The model is designed to be an indirect model.  The route-to-market is offered through distribution to HPE resellers like you, so you can sell to the end-user.

What if I already sell managed services to my customers?

If you already sell your branded management services, GMS can be used to expand your offering.  You can continue selling your services, and you can compliment the offering with GMS.  Completely transparent to your customer, the end-user.

What are some examples of GMS offerings?

Essential Services: 

  • HPE will perform activities to keep the IT environment running and up to date.
  • This will include core activities like incident management and administration activities to maintain the functionality of the systems.
  • HPE will implement pre-defined configuration changes on customer request that extends into configuration and operation of the hardware and operating environment.

Enhanced Services:

  • In addition to Essential Services, HPE will recommend and perform administration activities to optimize the functionality of the Systems and implement ad hoc /complex configuration changes on customer request.
  • This will extend beyond core activities into more advanced administration activities and focuses on performance and optimization tuning and advice for the IT environment.

Standard services: 

  • Have pre-defined deliverables, pre-defined pricing and support HPE Technology and approved Third Party elements as identified in the GMS Solution Express tool, continuous evolution of supported solutions will be ongoing.

Custom services: 

  • Include everything that does not meet standard services definition.
Where can I train on the Why and How for GMS?

Click on the links below.

You need to be an HPE partner with Passport access.

Trainings:

What are GMS differentiators?

With GMS, the customer owns the IT strategy.  HPE and the customer have agreed upon functional responsibilities and outcomes, and there are no people or asset transfers.

The services are tailored to the customer's needs.

The customer maintains control at all times and can leverage on the knowledge, experience and best practices to cover their skill gap.

Why Chose Westham?

Westham is your trusted value distributor that can help you from beginning to end in selling GMS.  We will make sure the solution meets the exact requirements for your customer, to ensure a smooth sale and a happy customer.

Westham was named HPE's Distributor of the Year in 2020.

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